PRIVACY POLICY

Privacy Policy god5 – Your Data Protection

God5 is fully committed to protecting the privacy and security of every player's personal data. This document clearly explains how we collect, use, store, and protect your information in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.

Last updated: 1 January 2026
256-bit SSL Encryption
PDPA Full Malaysia Compliance
24/7 Security Monitoring
0 Sale of Data to Third Parties
Commitment god5 Privacy

Six core principles that form our data protection policy for every player.

Full Data Encryption

All data transmitted between your device and god5 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions.

Malaysia PDPA Compliance

God5 is in full compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia. All data collection and usage processes adhere to the provisions set out under the law.

No Data Selling

God5 has never and will never sell, rent, or disclose players' personal data to third parties for marketing purposes without your explicit consent.

Data Control in Your Hands

You have the full right to access, correct, transfer, or request deletion of your personal data by contacting the god5 support team at any time.

Secure Data Storage

Your data is stored on servers protected by strict access controls, 24/7 monitoring, and regular backups. Access to personal data is restricted to authorized personnel only.

Anti-Fraud Protection

God5's automated monitoring system detects and blocks suspicious activity in real time, protecting your account and financial data from ever-evolving cyber threats.

Section 01

Introduction

God5 ("we", "our platform") values the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, use, disclose, transfer, and store your personal information when you register and use the god5 platform at https://god5.win.

By registering a god5 account or using any of our services, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of the god5 Terms and Conditions and should be read together with that document. If you do not agree with any part of this Privacy Policy, please discontinue use of our platform.

As an online entertainment platform operating in Malaysia, god5 fully complies with the Personal Data Protection Act 2010 (PDPA) and all applicable related laws. We take every responsibility as the controller of your personal data seriously and continually strive to ensure your information is protected to the highest standard.

This Privacy Policy applies to all users of the god5 platform, including website visitors, registered members, and active players, regardless of your location within Malaysia.

Section 02

Information We Collect

God5 only collects information that is strictly necessary to provide our services safely and efficiently. We do not collect excessive or irrelevant data. The types of data we collect fall into several main categories:

Data You Provide Directly

This information is collected when you register an account, submit identity verification documents, or contact our support team:

Data Type Details Purpose
Identity Full name, ID card number, date of birth Identity verification (KYC), fraud prevention
Contact Email address, phone number Account communications, security notifications
Financial Bank account number, bank name, digital wallet details Processing of deposits and withdrawals
Documents Copy of identity card, bank statement, proof of address KYC and AML compliance
Preferences Preferred language, account settings Personalisation of user experience

Automatically Collected Data

When you browse or use the god5 platform, our systems automatically record certain technical information for security and service improvement purposes:

  • IP address and approximate geolocation
  • Device type, operating system, and browser version
  • Session log data including login time, logout time, and session duration
  • Gaming activity records and transaction history
  • Cookie data and device identifiers (further details in Section 6)

Important: god5 never stores credit or debit card numbers directly. All payment transactions are handled through PCI DSS-compliant third-party payment providers.

Section 03

How We Use Your Data

The personal data we collect is used solely for legitimate purposes that have been made known to you. god5 does not use your data for purposes unrelated to the provision and improvement of our services. The following are the primary purposes for which your data is used:

  1. Service Provision — Opens and manages your account, processes financial transactions, grants access to games, and processes withdrawal of winnings.
  2. Identity Verification (KYC) — Ensures you meet the minimum age requirement of 18 years and verifies your true identity in accordance with legal requirements.
  3. Security & Fraud Prevention — Detects and investigates suspicious activity, protects your account from unauthorised access, and prevents money laundering.
  4. Legal Compliance — Fulfils our obligations under the PDPA, anti-money laundering (AML) laws, and directives from competent authorities.
  5. Communication — Sends important account notifications, security updates, and promotions you have agreed to receive.
  6. Platform Improvements — Analyses usage patterns on an aggregate and anonymised basis to improve user experience and our services.
  7. Responsible Gaming — Monitors gameplay patterns to identify signs of problem gambling and provide the necessary support.
Section 04

Information Sharing

God5 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of our operations, there are limited situations where we may need to share your information with certain parties:

Approved Service Providers

God5 works with trusted third-party service providers to operate the platform. These providers are granted access only to the data necessary to carry out their specific functions and are bound by strict confidentiality agreements:

  • Payment gateway providers (DuitNow, FPX, Touch 'n Go, GrabPay, Boost) for transaction processing
  • Internationally licensed game software providers for game content delivery
  • Third-party identity verification services for the KYC process
  • Cloud infrastructure providers for secure hosting and data storage

Disclosure to Authorities

God5 will disclose personal data to Malaysian government authorities or law enforcement agencies where we are legally required to do so by law, court order, or direction from a legitimate regulatory body. We will endeavour to notify you of any such request where permitted by law.

Our commitment: We have never and will never share your data with external marketing parties, data brokers, or advertisers without your explicit consent.

Section 05

Data Security

Protecting your personal data is god5's highest priority. We implement multiple layers of comprehensive technical and organisational security measures to keep your data safe from unauthorised access, loss, alteration, or accidental disclosure.

Technical Security Measures

  • 256-bit SSL/TLS Encryption — All data communications between your browser and god5 servers are encrypted using the latest TLS protocol
  • Encryption of data at rest — Sensitive data stored on our servers is encrypted using AES-256 encryption
  • Two-factor authentication (2FA) — Additional security layer for login and high-value transactions
  • Real-time monitoring — Active 24/7 intrusion detection system (IDS) to identify cyber threats
  • Firewall & DDoS Protection — Enterprise-grade protection against cyber attacks
  • Regular security audits — Penetration testing and code reviews conducted by independent security experts

Organisational Security Measures

  • Role-based access control — only authorized personnel may access player data
  • Mandatory cybersecurity training programme for all god5 staff
  • Clear security incident detection and response procedures
  • Binding non-disclosure agreements (NDA) for all staff and partners

While we take all reasonable precautions, no security system in the world can be guaranteed 100% safe. If you suspect any suspicious activity on your account, contact god5 support immediately.

Section 06

Cookies & Tracking Technologies

God5 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website. They allow us to remember your preferences and understand how you use our platform.

Types of Cookies We Use

  • Essential Cookies — Required for core platform functions such as login session management and security. These cookies cannot be disabled.
  • Performance Cookies — Collects information on how visitors use our website (e.g., most frequently visited pages) to help us improve the platform.
  • Functional Cookies — Saves your preferences such as language, display settings, and game preferences to personalise your experience.
  • Analytics Cookies — Helps us understand usage patterns on an aggregate basis for internal service improvement purposes.

You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect specific features of the god5 platform.

Section 07

Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by god5. We fully respect and facilitate the exercise of these rights:

Right of Access Request a copy of all personal data we hold about you
Right to Rectification Amend or correct your inaccurate or outdated personal data
Right to Erasure Request deletion of your personal data under specific circumstances provided by law
Right to Object Object to the processing of your data for direct marketing purposes at any time
Right to Data Portability Receive your data in a structured, machine-readable format
Right to Restrict Processing Request restrictions on how we process your data in certain circumstances

To exercise any of the above rights, please contact the god5 support team via email at [email protected] or via Live Chat on the platform. We will process your request within 14 business days.

Section 08

Data Retention & Deletion

God5 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

Data Retention Period

  • Active account data — Retained for the duration your account is active plus 7 years after account closure (financial legal requirements)
  • Transaction records — Retained for 7 years in compliance with anti-money laundering and tax requirements
  • KYC Documents — Retained for 5 years after the business relationship ends
  • Support communication logs — Retained for 2 years for reference and service improvement
  • Analytics cookie data — Automatically deleted after 13 months

Once the defined retention period expires, your data will be securely deleted or converted into an anonymised format that cannot be used to identify you. Deletion is carried out using methods that ensure the data cannot be recovered.

Section 09

Cross-Border Data Transfers

In certain situations, your personal data may be transferred to or accessed from countries outside Malaysia, particularly in the context of our cloud service providers and international game provider partners.

God5 ensures that any such data transfers are carried out with adequate safeguards in place, including:

  • Transfers to countries recognised as having data protection standards equivalent to Malaysia
  • Use of approved Standard Contractual Clauses
  • Binding data processing agreements with all third-party service providers

Regardless of where your data is processed, god5 ensures that protection standards at least equivalent to Malaysia's PDPA are applied at all times.

Section 10

Children's Privacy

The god5 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from children or individuals under the age of 18.

Should we discover that personal data belonging to an individual under 18 years of age has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. If you believe we hold personal data of a child, please contact us immediately at [email protected].

Section 11

Privacy Policy Amendments

God5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, business practices, or data protection requirements. The date of the most recent update will always be displayed at the top of this page.

When significant changes are made to this Privacy Policy, we will notify you via an in-platform notification or the email registered to your account. Continued use of the god5 platform after amendments takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Section 12

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact the god5 Data Protection Officer (DPO):

Official Email [email protected]
Live Chat Available 24/7 on the god5 platform
Response Time Within 14 working days
Jurisdiction Malaysia — PDPA 2010

We are committed to addressing every privacy-related inquiry seriously and professionally. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection.

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